People Analytics for IT Services And Software Product Companies For any organisation employees form a core of their assets It is even truer for IT services whose output is directly related to the effort and time of their employees IT services service management includes managing employees 8217 timeto achieve higher levels of customer satisfaction and employee engagement With no product to measure output against it becomes difficult to quantify productivity against existing metrics This gets further compounded by an organisation 8217 s limitation in identifying processes or structural issues that that could affect the team 8217 s output Which is why many organisations are coming to rely upon people analytics Most organisations still rely on outdated technology to measure time and effort which doesn 8217 t generate accurate insights into the exact work time and activity Most of the data is collected simply from a security perspective and rarely does it reveal resource utilisation as per project requirement Also there is an increasing trend towards flexible timings and work-from-home options which makes it even more difficult to quantify effort Many IT services organisations don 8217 t even consider productivity very critical as higher productivity could mean a smaller team and loss of revenue or slower growth New-age CEOs are now becoming aware of the value that clients expect and also realise that there is greater competition which could mean vendor churn In this scenario it becomes vital to think strategically and look for a workforce management systemthat can help exceed customer expectations Sapience is a unique People Analytics Work solution which provides IT services companies with automated visibility into individual and team effort across levels Real time hands-on data means managers can quickly align and realign teams as per project needs and not allow it to slow down or derail http www sapience net